Frequently Asked Questions
What does MysticVoicePro do?
MysticVoicePro is an AI-powered phone answering service built for home service businesses. It answers your calls 24/7, captures leads, books appointments, and responds to customer questions — so you never miss a call, even when you’re on a job or after hours.
How do I configure the AI receptionist with my company information?
In the left-hand menu, click Business Profile and complete the form with your basic business info. Submit the form to create or update your voice agent.
I want to enter more information than the Business Profile allows — how do I do that?
At the bottom of the Business Profile is a field that lets you upload additional PDFs to build a knowledge base. For example, you can upload a pricing sheet, a list of services, or any other document you want your AI agent to reference when answering customer questions.
How do I test my voice agent?
After submitting your Business Profile, click Agents in the left-hand menu, then click Test Agent. Click the microphone icon and speak to your agent using your computer microphone.
I'm on a free trial — how many test minutes do I get?
Free trial accounts include up to 20 test minutes, shown by the counter in the lower-left of your screen. All test calls are made via your computer microphone and speakers — a live phone number is assigned only when you activate a paid account.
I'm on a free trial — why is my Phone Numbers tab blank?
Free trial accounts don’t include a live phone number. You can only interact with your agent through the in-browser test call. Once you activate a paid account, you’ll be assigned a real phone number.
How do I activate a paid account?
In the lower-left of your screen, you’ll see a Trial Minutes counter with an Activate Account button beneath it. Click it, enter your payment information, and your account will go live immediately.
How do I modify my agent's greeting or other attributes?
Click Agents in the left-hand menu, then click your agent name to open the agent prompt on the right side. You can edit this prompt as needed — just click Update when done and retest. Be careful not to delete any custom variables. If you need help, click Tech Support in the left-hand menu and one of our staff will edit the prompt for you.
My agent still isn't responding correctly — how do I improve it?
If adjusting the prompt doesn’t resolve the issue, click Tech Support in the left-hand menu and send us a brief note. Our team will troubleshoot it for you.
I have a live account — what do I do with my assigned phone number?
Click Phone Numbers in the left-hand menu to see your number. You can publish this as your main business number on your website and listings, or simply forward your existing business line to it — whichever works best for you.
How do I install the voice agent web widget on my website?
Go to Campaigns → Inbound Campaign → Calls in the left-hand menu. Click any phone number in the list to access that call’s recording and summary. Click Transcript just below the agent number to view the written transcript. To export everything, click Export All Logs in the top right.
How do I check how many minutes I have left on my plan?
Click Dashboard at the top of the left-hand menu. Your current billing usage is displayed in the upper right, along with a Billing Summary link where you can manage your subscription, purchase additional minutes, or upgrade your plan.
I still have a question not covered here — how do I get help?
Click Tech Support in the left-hand menu, fill out the form, and submit your question. Our support team will respond to your account email promptly.